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| From: |
San Antonio |
| Name: |
Serena L Phillips |
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| Ask: Please cancel reservation #GK2018 for 25-28 June 2009. Please send me a confirmation of the cancellation to the above email. |
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| Answer: Cancelation has been confirmed automaticly. |
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Leave Word
at:2009-6-17 1:13:00 |
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| From: |
Philadelphia, PA USA |
| Name: |
Roger Peirce |
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| Ask: Good Day! Please confirm that I have a reservation at your hotel - arriving on the evening of March 10th - and checking out on March 14th. (I am a part of the Simco business meetings on Mar. 12-13 at the hotel.) Thank you so much! Roger Peirce |
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| Answer: Dear Roger Peirce:
we checked hotel system.
Your Rerservation had been confirmed Hotel No. is 0902100057.
We had been send Reservation Confirmation 11 Feb 2009 to your travel agent. We will call them ASAP, don't worry.
Calvin Ling |
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Leave Word
at:2009-3-6 2:06:00 |
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| From: |
Sonoma, California, USA |
| Name: |
Kelly Bernadine |
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Ask: Hello,
May I please have the names, phone numbers and email addresses of your director of sales and general manager?
Thank you,
Sincerely,
Bernadine Kelly
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| Answer: Calvin sales@hotelhengshan.com |
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Leave Word
at:2009-2-23 2:55:00 |
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| From: |
Millington, NJ |
| Name: |
Michael |
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Ask: Spent 6 nights at hotel. Ideally location, shanghai best night life and
entertainment place, very impressed with service. Only Standard Buget Room
room was rather small and dark!!! I complained to the management about this,
but the hotel was completely full and no other rooms were available.
the staff were very apologetic but 2 nighs there was nothing they could do. |
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| Answer: I would like you to know that we are taking your complaint very seriously. YOu are a valued guest. And any dissatisfaction on your part indicates an opportunity for improvemetnt.
I will contact you.
Calvin Ling |
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Leave Word
at:2009-2-19 20:19:00 |
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