Home

Special Offers

VIP

Reservations

 
 
Here we have selected some frequently asked questions from our customers. If you have a similar question to one below we provide general answers which you can refer to. If you have any other question feel free to submit it through our feedback form.
 

Asker Information

Matter

From: San Antonio
Name: Serena L Phillips
Ask: Please cancel reservation #GK2018 for 25-28 June 2009. Please send me a confirmation of the cancellation to the above email.
Answer: Cancelation has been confirmed automaticly.

Leave Word at:2009-6-17 1:13:00


From: Philadelphia, PA USA
Name: Roger Peirce
Ask: Good Day! Please confirm that I have a reservation at your hotel - arriving on the evening of March 10th - and checking out on March 14th. (I am a part of the Simco business meetings on Mar. 12-13 at the hotel.) Thank you so much! Roger Peirce
Answer: Dear Roger Peirce: we checked hotel system. Your Rerservation had been confirmed Hotel No. is 0902100057. We had been send Reservation Confirmation 11 Feb 2009 to your travel agent. We will call them ASAP, don't worry. Calvin Ling

Leave Word at:2009-3-6 2:06:00


From: Sonoma, California, USA
Name: Kelly Bernadine
Ask: Hello,

May I please have the names, phone numbers and email addresses of your director of sales and general manager?

Thank you,

Sincerely,

Bernadine Kelly
Answer: Calvin sales@hotelhengshan.com

Leave Word at:2009-2-23 2:55:00


From: Millington, NJ
Name: Michael
Ask: Spent 6 nights at hotel. Ideally location, shanghai best night life and
entertainment place, very impressed with service. Only Standard Buget Room
room was rather small and dark!!! I complained to the management about this,
but the hotel was completely full and no other rooms were available.
the staff were very apologetic but 2 nighs there was nothing they could do.
Answer: I would like you to know that we are taking your complaint very seriously. YOu are a valued guest. And any dissatisfaction on your part indicates an opportunity for improvemetnt. I will contact you. Calvin Ling

Leave Word at:2009-2-19 20:19:00


 [1]   [2]  [3]  [4   

 
Home  |  News  Contact us  |  Feedback  Sign In  |  Photos  |  Sitemap
Copyright © Shanghai Hengshan Group,Hengshan Hotel ,China
Tel:+86-21-64377050