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Here we have selected some frequently asked questions from our customers. If you have a similar question to one below we provide general answers which you can refer to. If you have any other question feel free to submit it through our feedback form.
 

Asker Information

Matter

From:
Name: DE SOUSA HELENA
Ask: I would like to book 2 singles rooms from 16th of June to 20th of June. Could you tell me if you have available rooms and which prices. Best regards
Answer: thank you for you interesting our hotel. You can get best price, by visit hotel web site http://www.hengshanhotel.com/en/offer.aspx Our vip promotional program also designed for members. As a member of our hotel, we will provide you with a series of special favorable services and best rate.

Leave Word at:2008-5-20 15:28:00


From: Collegeville PA USA
Name: Christopher Hope
Ask: Hello Hengshan Sales! This is Mr Hope, a regular guest, inquiring about a booking for most of the month of April. I would like to checkin 1st April and checkout 1st May. I will have to checkout for a few days in mid April to to to Singapore; I expect to be gone 5 nights but I don't know which nights yet. I require non-smoking and prefer a King size bed, otherwise, I'm not too particular. May I call the sales department to chat about a booking?

Mr Hope
Answer: Dear Hope, We are glad to receive your request.During this month the room rate will be RMB950 including one breakfast and 15%service charge.We will reserve non-smoking room and King size bed.Could you confirm your booking we will be appreciated. Amy

Leave Word at:2008-3-18 0:54:00


From:
Name: k alsaleem
Ask: DEAR SIR

MY NAME IS MR. KHALID ALSALEEM, I WORK AS A SALES MANAGER AT THE GOLDEN CARD TRAVEL AGENCY IN DAMMAM, SAUDI ARABIA MY IATA identification Number IS 96-200731
I SHALL BE IN SHANGHAI ON THE 5TH OF MAY ,2008 FOR 4 NIGHTS,
COULD YOU PLEASE. LET ME KNOW ABOUT THE BEST Industry
RATE I COULD GET FOR THE ROOM.
THANKS ?ARDS

K ALSALEEM
Answer: Dear Alsakeem, I am glad to receive your message.The room rate for your staying will be RMB 800 exchange to USD is $115 including breakfast and 15% service charge.If you would like to make booking feel free please contact with me any time.My E-mail adress as below,caowenzhou@hotelhengshan.com Thanks and Best regards Amy

Leave Word at:2008-3-15 2:29:00


From: VIGO
Name: RAFAEL MARTINS
Ask: I can′t amend on line my booking.The reservation number you sent me is not righ (HT00102).

I want to change check out :

20080327

Please,could you inform me how can I amend the booking?
Answer: Thanks for your message.The booking has been changed.If you have any question feel free please contact with me. Amy

Leave Word at:2008-3-4 16:07:00


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